Privacy Policy

Privacy Policy

As of 6 January 2024

 

Scope

 

Yuno Global, Inc. (“We,” “Our,” “Us”) is committed to protecting your personal information and ensuring its responsible processing. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, and disclosure of data from our website visitors, students, clients, and other individuals we interact with in the course of our operations (“Personal Information”).

 

This Policy applies to information collected through our websites, physical locations, and any other communication channels.

 

Personal Information We Collect

 

Directly from You:

We collect Personal Information that you provide to us through interactions, such as:

 

  • When you enroll in our courses, we collect your name, address, email, phone number, and payment information.
  • When you inquire about our services, we collect your contact information, including your name and email.
  • When you participate in our events or activities, we may collect details to allow your participation in such event and/or activity.
  • When you use our website, we collect information about your device, browsing behavior, and IP address through cookies and similar technologies (see our Cookie Policy for more details).
  • When you provide testimonials or feedback, we may collect your opinions, photos, or videos.

 

From Other Sources:

We may obtain Personal Information from third parties, such as:

  • Publicly available sources like social media profiles or business directories.
  • Marketing partners or event organizers who share contact information of individuals interested in language learning.

 

Purpose of Collecting Personal Information

We use Personal Information for the following purposes:

 

  1. Provide and Enhance Services including:
    1. Facilitate enrollment, manage your courses, and track your progress.
    2. Communicate updates about your classes, schedules, or events.
    3. Customize learning plans, recommendations, and content to suit your needs.
  2. Marketing and Outreach:
    1. Send newsletters, promotional materials, and special offers related to our classes and events.
    2. Manage contests, promotions, and giveaways.
    3. Share testimonials or success stories (with your explicit consent) to promote our programs.
  3. Innovation and Development:
    1. Analyze trends and feedback to improve existing services.
    2. Research and develop new courses, tools, or learning methodologies.
  4. Customer Support:
    1. Respond effectively to inquiries, feedback, and complaints.
    2. Provide personalized support to ensure a seamless learning experience.
  5. Safety and Legal Compliance:
    1. Maintain the security of our premises and prevent unauthorized access.
    2. Fulfill legal obligations, including safeguarding the wellbeing of our learners and staff.

 

Disclosure of Personal Information

 

We may share your Personal Information under the following circumstances:

 

  • We disclose Personal Information to subsidiaries and affiliates of Yuno.
  • We may disclose information to third-party providers who assist in delivering our services, such as payment processors, marketing partners, or IT support.
  • We may disclose information to other companies that provide products or services that we think will be of interest to you.
  • We may disclose information to comply with legal processes, respond to governmental inquiries, or protect our legal rights.
  • In the event of a merger, acquisition, or sale, your Personal Information may be transferred to the involved parties, subject to confidentiality requirements.

 

Retention of Personal Information

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy and comply with legal requirements.

 

How We Protect Your Information

We implement industry-standard safeguards to protect your Personal Information against unauthorized access, loss, or misuse. These measures include physical, organizational, and technological protections.

 

How to Exercise Your Rights

You have the right to access, update, or request deletion of your Personal Information. You can exercise these rights by contacting us at [email protected].

 

Changes to this Privacy Policy

We may update this Policy from time to time. Any significant changes will be posted on our website and communicated as necessary.

 

Contact Information

If you have questions or concerns regarding this Policy, please contact:

 

The Data Protection Officer

[email protected].